Consumer Information

This information explains the seller’s details, the main characteristics of the products, the total price, payment and digital delivery, the right of withdrawal, statutory liability for lack of conformity, and complaint and dispute-resolution procedures.

Seller Information

DaDa Design is an online sales and digital design platform operated by TRAFO e.U., a business established under the laws of the Republic of Austria.

Field	Information
Business / legal name	TRAFO e.U.
Legal form	Sole proprietorship registered in the Austrian Commercial Register (e.U.)
Proprietor	İbrahim Giray
Registered address	Werkhalle 2.2, Krautfeldweg 13, 6406 Oberhofen im Inntal, Tyrol, Austria
Email	info@dadadesign.at
Website	dadadesign.at
Commercial Register number	FN 683400 a
Commercial Register court	Regional Court of Innsbruck (Landesgericht Innsbruck)
VAT ID	ATU 83535818
Competent trade authority	Innsbruck District Authority (Bezirkshauptmannschaft Innsbruck)

Further legal information is available on the Imprint (Impressum) page.

Main Characteristics of the Product

The products offered through the Platform are Digital Collectible Assets created electronically and delivered digitally. Unless expressly stated otherwise, the products are not physical goods and no physical shipment is made.

Each product page shows the product name, collection and series information, edition type (unique, limited or open edition), edition quantity where applicable, sale price, delivery method, technical specifications, scope of use and any special conditions.

Depending on its nature, a product may include a high-resolution or original digital file together with a digital certificate. The digital certificate and registered ownership record show the registered ownership and verification details of the relevant asset within the DaDa Design system; they do not in themselves transfer copyright, economic rights or commercial usage rights.

Differences in colour, brightness or resolution may arise from device, display or software settings. Products are offered for art and collecting purposes and are not investment instruments, securities, electronic money, payment instruments or crypto-asset services. No future value, resale price or investment return is guaranteed.

Total Price, Taxes and Additional Charges

Unless expressly stated otherwise, the sale price displayed on the product page is the applicable price for the relevant Digital Collectible Asset. All prices are shown in euros (EUR), unless otherwise indicated.

Applicable taxes, statutory charges and any other fees are displayed in the order summary and on the payment page before the order is completed. Taxes may vary depending on the purchaser’s location, the applicable tax legislation and the nature of the sale.

Where payment is made in another currency, currency conversion charges, bank fees or other charges imposed by a payment institution may be determined by the relevant bank or payment service provider.

Payment and Delivery Terms

The payment methods currently available are displayed on the payment page. Payments are processed through the secure infrastructure of licensed third-party payment service providers. TRAFO e.U. does not store card details or similar sensitive payment information.

An order becomes final when the payment service provider successfully authorises the payment. Digital delivery does not begin before payment authorisation is received. Where security concerns, payment verification issues or a risk of fraud arise, reasonable additional information or documents may be requested and delivery may be postponed until the review is completed.

Digital delivery may be made by assigning the product to the user’s account, creating a secure download link, sending access details by email, making it available through the certificate panel or using another secure digital delivery method offered on the Platform.

Unless otherwise stated on the product page, the product is intended to be made available within a reasonable period. Following a delivery notification, the purchaser should check the user account, registered email address, spam folder and delivery links. Technical access problems may be reported to info@dadadesign.at.

An invoice may be issued electronically and sent to the email address provided by the purchaser during the ordering process and/or made available through the user account.

Information on the Right of Withdrawal

Digital Collectible Assets may qualify as digital content or digital services under the applicable legislation. The right of withdrawal is assessed in accordance with the applicable consumer legislation and the Distance Sales and Digital Collectible Delivery Agreement.

Before the purchase is completed, the purchaser is clearly informed that the product is digital content, that no physical delivery will be made, of the delivery method, of the right of withdrawal and of the legal consequences of digital delivery.

If the purchaser expressly requests that the product be delivered digitally without delay following payment authorisation and, after being informed in advance that the right of withdrawal may be lost when delivery begins in the circumstances permitted by applicable consumer law, expressly consents to this, the right of withdrawal may cease in accordance with the applicable legislation.

The required express request for delivery and acknowledgements concerning the right of withdrawal may be obtained through separate electronic consent mechanisms at the payment stage and may be documented by electronic records. These provisions do not exclude or restrict the consumer’s rights under mandatory law.

Statutory Warranty and Liability for Lack of Conformity

The delivered Digital Collectible Asset must conform to the main characteristics, technical specifications, delivery method and licence scope stated in the product description. The consumer’s statutory rights in respect of defective or non-conforming digital content remain unaffected.

If the purchaser believes that there is a technical problem or a lack of conformity, the matter may be reported to info@dadadesign.at within a reasonable period. The notification should describe the problem and include screenshots or technical information where available.

TRAFO e.U. reviews the reported problem within a reasonable period. If a lack of conformity attributable to the business is established, a technical correction, renewed digital delivery, restoration of access or another appropriate remedy may be provided in accordance with the circumstances and applicable law. If the problem cannot be remedied, the statutory remedies provided by consumer law remain available.

Problems caused by the purchaser’s device, internet connection, unsupported software or hardware, security settings or modification of the product contrary to the agreement do not in themselves mean that the product is defective. This does not exclude the business’s obligations under mandatory law.

Complaints and Dispute Resolution

Consumers may submit complaints concerning orders, payments, delivery, technical problems or other matters in writing to info@dadadesign.at. Complaints are reviewed within a reasonable period and, where possible, an appropriate solution is sought.

The parties aim to resolve disputes first through direct communication and in accordance with the principles of good faith. Alternative dispute resolution procedures may be used where applicable or provided for by the legislation in force.

The agreement is governed by the laws of the Republic of Austria, without prejudice to the mandatory consumer-protection provisions of the country in which the consumer is habitually resident. The competent courts and other authorities are determined in accordance with applicable law; the consumer’s statutory jurisdictional and procedural rights remain unaffected.

The European Union’s former Online Dispute Resolution Platform (ODR Platform) ceased operating on 20 July 2025; accordingly, no link to that platform is provided.