Frequently Asked Questions

Here you can find answers to your questions about digital collectible cards, digital certificates, the ordering process, license rights, and terms of use.

• What is DaDa Design?

  DaDa Design is a digital art platform that creates original digital collectible cards and offers them to a limited number of collectors.

  Every work featured on our platform is a digital collectible product that reflects the artist’s original design vision. Purchased works are delivered together with a digital collectible card and a digital certificate created specifically for that work.

  Our aim is to turn digital collecting into a secure, transparent, and professional experience.

• How do digital collectible cards work?

  Collectible cards are entirely digital products.

  Once your payment is successfully completed, the work you purchased becomes available for immediate download. At the same time, your digital certificate and invoice are sent to your registered e-mail address.

  Once the original files have been delivered, they are removed from our servers in line with our security policy. Through your account you can only view small preview images.

• How do I receive the products I purchase?

  As soon as your order is completed;

  • your digital collectible card becomes downloadable,
  • your digital certificate is created,
  • your invoice is prepared,
  • all documents are sent to your registered e-mail address.

  Once you have finished downloading, we recommend storing your files somewhere safe.

• Are the digital collectible cards original?

  All collectible cards published on DaDa Design are original digital works produced by our platform.

  Each work is delivered together with its own digital certificate, and that certificate is created exclusively for that work.

  Purchasing a collectible card does not mean the copyright of the work is transferred. Usage rights are governed by the terms of the license purchased.

• What is a digital certificate?

  A separate digital certificate is prepared for every collectible card purchased.

  The certificate includes:

  • the work’s details,
  • the certificate number,
  • the purchase date,
  • the license type,
  • and verification information,

  all combined into a single digital document.

  Each collectible card’s certificate is independent of every other.

• Are the files I download secure?

  Yes.

  Our files are delivered over secure connections.

  Once delivery is complete, the original files are removed from our servers in line with our security policy.

  For this reason, we recommend backing up your files and keeping them somewhere safe.

• Do I have a right to return or cancel?

  The products sold on DaDa Design are digital content by nature.

  Once the required legal consents have been given during ordering and digital delivery has begun, the right of withdrawal may end under applicable law.

  For detailed information, please review the Distance Selling and Digital Collection Delivery Agreement.

• Which payment methods do you accept?

  Through our secure payment infrastructure, you can use the following payment methods:

  • Credit and debit card (Visa, Mastercard)
  • SEPA bank transfer (EUR)
  • EPS (Austrian online banking)

  Payments are completed on the secure payment page of our licensed payment provider, Stripe. When paying by card, the artwork is reserved for you for 30 minutes during checkout.

  If you choose bank transfer, a personal IBAN, beneficiary name and payment reference are shown on screen and also sent to you by e-mail. The artwork is reserved for you for the transfer period (currently 5 days), and you receive a reminder e-mail before the deadline. To make sure the transfer is matched, enter the amount, beneficiary name, IBAN and reference exactly as shown. Once the payment arrives, your order completes automatically and your files are delivered; if it does not arrive in time, the order is cancelled and the artwork becomes available again.

  Available payment methods may vary by country.

• What do the license rights entitle me to?

  After your purchase, you obtain usage rights within the scope of the license you have chosen.

  The license determines matters such as the manner of use, whether commercial use is permitted, and reproduction and sharing rights.

  A purchase does not constitute a transfer of the intellectual property or copyright in the work.

  Written permission is required for any use falling outside the scope of the license.

• How is my personal data protected?

  Your personal data is processed in accordance with applicable data protection law.

  Your payment information is processed by our secure payment provider, and DaDa Design does not store your payment card details.

  Your data is used solely to complete your order, fulfil legal obligations, and provide our services.

  You can find detailed information in our Privacy Policy.

• What should I do if I run into a technical problem?

  If you experience a technical problem with download links, delivery, or your account, you can contact us.

  Once your support request has been reviewed, we will get back to you as soon as possible.

  To help us review your request faster, we recommend including your order number and a brief description of the problem you are experiencing.